Location
7500 State Rd.
Cincinnati, Ohio 45255

Certified Since
2023

Website
mercy.com

Contact
513-624-4500

Mercy Health - Anderson Hospital

At Mercy Health, our gynecologists, urologists, and women's health specialists deliver personal, high-quality care for women of all ages and at every stage of life. Our women's health care covers the full scope of women’s pelvic and reproductive health. This includes gynecology, obstetrics, maternity services, reproductive health, and preventive medicine. Our board-certified specialists also provide routine gynecological care, infertility evaluations, and advanced gynecological surgery.

At Mercy Health — Anderson Hospital, located on Cincinnati's East Side, we understand the value of exceeding your and your family’s needs in the healing process. That’s why we foster a patient and family-centered atmosphere, backed, of course, by award-winning care.


Maternal Care
- Family Birthing Centers 
- Midwife Services 
- Preconception Care 
- Prenatal Care 
- Lactation Services (Breastfeeding) 
- Childbirth and Parenting Education 
- Obstetrical Services      

Infant Care
- Level II Special Care Nursery  
- Neonatal Care 
- Safe Sleep  


Certification Snapshot

Certification scores are a combination of the specific category's care metrics and Mama Certified engagement metrics. Hospitals earn points to become certified and receive a badge level (Ally, Advocate, Leader) for each focus areas: Infant Care, Maternal Care, and Community Care. To learn more about badge levels and the certification process, see our FAQ.

Infant Care

2025 BADGE LEVEL: LEADER

2024 BADGE LEVEL: LEADER

Mercy Anderson has achieved a Leader Badge in Infant Care. Maternal & Infant Equity Leader level hospital facilities are recognized for their substantial commitment to advancing inclusive and equitable experiences for Black birthing people and their babies.

METRICS FINDINGS ACHIEVED
Recognizing Dispartities in Infant Health Why It Matters

Infant mortality rates are substantially higher for Black infants than for White infants in the United States. In 2023, Black babies were nearly 2.5 times more likely to die than white babies in Hamilton County. In 2022, Black babies were nearly 3 times more likely to die than white babies in Butler County.

Health disparities including poor health outcomes experienced by populations disadvantaged by their social or economic status, geographic location, and environment are preventable. By monitoring health outcomes by race and ethnicity, hospitals can adapt processes and policies to provide more equitable quality care and improve the health outcomes of their patient populations. Joint Commission Standards state that reducing health care disparities is a quality and safety priority and emphasize the importance of collecting patient demographic data on race and ethnicity to stratify measures to identify potential disparities.

This hospital facility tracks, identifies, and addresses infant health performance measures by race and ethnicity to assess potential disparities.

The hospital facility tracks infant health outcomes by race and ethnicity and stratifies quality and safety data to identify potential disparities.

Currently, no disparities have been identified within the available data sets. The action plan includes expanding measures and stratifications, including newly available social drivers of health (SDOH) reports, to pinpoint areas for targeted intervention.

Breastfeeding Support & Practices Why It Matters

Breastfeeding boosts the immune system and brain development, reduces the risk of infection, and reduces the risk of infant mortality. Racial disparities in breastfeeding rates can have a significant impact on infant health outcomes. Studies have found that Black mothers are less likely to initiate breastfeeding than their White counterparts and are more likely to stop breastfeeding before their infant is six months old.

The national rate of exclusive breastfeeding at 7 days in 2021 is 62.4%.

Ohio’s rate of exclusive breastfeeding in 2022 is 52.8% (ODH)

The percentage of babies exclusively breastfed or fed breast milk while the newborn is at this hospital facility is higher than the 2022 Ohio Average of 52.8%. (1)

The hospital facility actively promotes, protects, and supports breastfeeding and has earned a four-star designation from Ohio First Steps for Healthy Breastfeeding.

The hospital facility tracks and reports its race and ethnicity specific to exclusive breast milk feeding.

The hospital facility participates in the Ohio First Steps for Healthy Babies breastfeeding program and has four stars.

The hospital facility provides lactation education for all new hires as part of their orientation. Annual education is provided to all nursing staff.

This hospital facility also has a donor milk program to promote exclusive breast milk feeding.

This hospital facility tracks the success rate of skin-to-skin initiation in the first hour after birth.

Unexpected Complications in Term Newborns Why It Matters

The most important childbirth outcome for families is bringing home a healthy baby. While there have been measures developed to assess clinical practices and outcomes in preterm infants, there is a lack of metrics that assess the health outcomes of term infants who represent over 90% of all births. (PC-06 (V2018B), n.d.)

No existing national or Ohio baseline data exists yet for this metric as it is defined by the Joint Commission.

The overall local rate for newborns with severe complications and moderate complications from eight hospital-based birthing facilities in Butler and Hamilton County in 2023 is 2.59%.

Newborn complications at this hospital facility are consistent with the 2023 Hamilton and Butler County average of 2.59%.

This hospital facility tracks and reports this performance measure by race and ethnicity to assess potential disparities.

Safe Sleep Promotion Why It Matters

Safe sleep is important because it helps to reduce the risk of sudden unexplained infant death (SUID). It is recommended that babies sleep on their back, in a crib or bassinet that meets current safety standards and is free of loose bedding, pillows, and stuffed animals. Sudden infant death syndrome (SIDS) is a well-known category of SUID.

Racial disparities in sleep-related infant deaths are significant and contribute to the overall disparity in infant mortality rates. Black infants are more than twice as likely to die from a SUID as white infants.

The hospital facility implements a hospital-wide safe sleep screening policy and procedures.

Safe Sleep Assessment: Upon admission, every patient is asked if they have a crib, bassinet, or pack-and-play for safe sleep. If not, one is provided at discharge.

Safe Sleep Program: While the hospital does not participate in Cribs for Kids, it has an equitable safe sleep program that includes a hospital safe sleep policy, staff training for those caring for infants under one year, and patient and family education. Safe sleep information is also available on the hospital’s website, with imagery aligned with the most current American Academy of Pediatrics guidelines.

Resource Referral and Audits: The hospital facility identifies and documents families in need of a safe sleep space, referring them to appropriate resources before discharge. Quarterly audits of quality improvement measures ensure safe sleep environments.

Provision of Safe Sleep Spaces: The hospital facility provides a safety-approved infant sleep space for families without one prior to discharge.

Community Partnerships: Perinatal Outreach collaborates with CCHMC and Hamilton County to secure cribs for families in need.

Total

The hospital facility received 97.2% of the measurable points for the Infant Care Focus Area.

97.2%

Matenal Care

2025 BADGE LEVEL: LEADER

2024 BADGE LEVEL: LEADER

Mercy Anderson has achieved a Leader Badge in Maternal Care. The badge level is a combination of points received in Maternal Care metrics and Mama Certified Engagement Metrics. The Mama Certified Leader Badge recognizes hospital facilities for their exceptional commitment to equity for Black birthing people and their babies.

METRICS FINDINGS ACHIEVED
Recognizing Dispartities in Maternal Health Why It Matters

Black mothers die at more than two and half times the rate of other mothers in Ohio (Ohio Department of Health, 2020) regardless of their socio-economic status or health behaviors. Multiple factors contribute to these disparities, such as variations in quality healthcare, underlying chronic conditions, structural racism, and implicit bias.

Health disparities are preventable disparate outcomes to optimal health experienced by populations disadvantaged by their social or economic status, geographic location, and environment. Joint Commission Standards state that reducing health care disparities is a quality and safety priority and emphasizes the importance of collecting patient demographic data on race and ethnicity in order to identify health care disparities.

The hospital facility tracks and identifies maternal health performance measures by race and ethnicity to assess potential disparities and creates action plans to address.

This hospital facility tracks patient-reported race, ethnicity, and sociodemographic characteristics as part of the registration process. Tableau dashboards allow this hospital to track quality measures and allow for stratification based on race and ethnicity.

This hospital facility is currently working with the Queens Village Hospital Advisory Board (QVHAB) to increase engagement with Community Health Workers for increased access to breastfeeding resources.

Scheduled Early Delivery (Elective Delivery) Why It Matters

The Center for Medicare & Medicaid Services has identified this measure as a key area to improve maternal and infant health. By providing care to pregnant individuals that follows best practices that advance health care quality, safety, and equity, hospitals and doctors can improve chances for a safe delivery and a healthy baby.

Guidelines developed by doctors and researchers say it’s best to wait until the 39th completed week of pregnancy to deliver the baby because important fetal development takes place in the baby’s brain and lungs during the last few weeks of pregnancy.

The national average rate of elective deliveries in 2022 is 2%.

The Ohio average rate of elective deliveries in 2022 is 2%.

The hospital facility never scheduled deliveries earlier than recommended during the reporting period.

This hospital facility tracks and reports disparities in this area by race and ethnicity.

Low-Risk Cesarean Births Why It Matters

Cesarean deliveries place birthing individuals and infants at higher risk for adverse outcomes. Reducing the rate of cesarean births for individuals at low risk from a vaginal birth provides an opportunity to improve both maternal and infant health.

In the United States in 2022, 26.3% of live births were low-risk cesarean deliveries.

In Ohio in 2022, 25.8% of live births were low-risk cesarean deliveries.

Ohio rates were highest for Asian/Pacific Islander infants (30.0%) followed by Black infants (29.5%), American Indian/Alaskan Native infants (25.6%), White infants (25.4%) Hispanic infants (23.9%).

The Healthy People 2030 target for the low-risk cesarean rate is 23.6%.

The rate of low-risk cesareans at this facility was lower than the 2022 Ohio average rate of 25.8%.

This hospital facility tracks and reports disparities in this area by race and ethnicity.

Severe Maternal Complications Why It Matters

Severe complications during labor and delivery can lead to serious and lasting health problems for women, like stroke or kidney problems. Rates of severe maternal complications have increased in recent years, and there are disparities by race/ethnicity. Making sure women get high-quality health care both before and during pregnancy can help reduce severe maternal complications.

Reducing severe maternal morbidity is a priority of the 2022 State Health Improvement Plan for Ohio, with a target of 100.9 hospitalizations caused by severe maternal morbidity, per 100,000 live births.

The Healthy People 2030 target is 64.4 per 10,000 delivery hospitalizations.

This hospital facility is tracking maternal complications.

This hospital facility tracks and reports disparities in this area by race and ethnicity.

N/A

Birthing-Friendly Hospital Why It Matters

The Center for Medicare & Medicaid Services has identified this measure as a key area to improve maternal and infant health. Perinatal Quality Improvement Collaborative programs can help reduce racial disparities in maternal health outcomes by promoting access to evidence-based practices, providing education and training on racial disparities and health disparities, and engaging with communities to create culturally sensitive care models.

The hospital facility has met the criteria to be recognized as Birthing-Friendly.

Participation in Ohio AIM QIC: This hospital actively participates in the Ohio AIM Quality Improvement Collaborative, focusing on current projects related to maternal hypertension management and obstetrical hemorrhage.

Maternal Safety Practices: The hospital facility has implemented comprehensive patient safety bundles to address maternal morbidity complications, including hemorrhage, severe hypertension/preeclampsia, and sepsis.

Hypertension Management: Published algorithms guide the management of maternal hypertension, with regular unit audits to evaluate data and identify improvement opportunities.

Obstetrical Hemorrhage Protocols: The hospital facility uses quantitative blood loss (QBL) measurement for obstetrical hemorrhage and conducts simulation programs for managing massive blood loss and transfusions. Evidence-based checklists are utilized to address each stage of hemorrhage.

Smoking Cessation Support Why It Matters

Smoking cessation or nicotine withdrawl is important to maternal health because smoking can cause serious health risks for pregnant people and their babies. Smoking during pregnancy increases the risk of premature birth, low birth weight, stillbirth, and birth defects.

Additionally, smoking can lead to a host of other health problems including increased risk of miscarriage, increased risk of ectopic pregnancy, and increased risk of placenta previa. Quitting smoking before or during pregnancy can help reduce these risks and ensure a healthier pregnancy.

The Healthy People 2030 target for increasing successful quit attempts in pregnant women who smoke is 24.4%

The hospital facility provides smoking cessation resources for women and birthing people.

Smoking cessation resources for women and birthing people include providing nicotine patches, referrals to the Ohio Quitline, and incorporating smoking cessation materials into the After Visit Summary at discharge.

Postpartum Mental Health Support Why It Matters

Perinatal depression, which includes major and minor depressive episodes that occur during pregnancy or in the first 12 months after delivery, is one of the most common medical complications during pregnancy and the postpartum period, affecting one in seven women. The American College of Obstetricians and Gynecologists recommends that obstetrician–gynecologists and other obstetric care providers screen patients at least once during the perinatal period for depression and anxiety symptoms using a standardized, validated tool.

Postpartum depression (PPD) affects one in eight women; however, the risk is 1.6 times higher for Black women than White women. Black women are less likely to receive help due to factors such as financial barriers, stigma associated with mental health struggles, structural racism and a historical mistrust of the health care system. Maternal mental health symptoms and issues among Black women are often overlooked and under-addressed.

The hospital facility provides perinatal depression screening and referral services.

The Edinburgh Postnatal Depression Scale is administered to all patients prior to discharge, and the Columbia Suicide Severity Rating Scale is completed for every patient. Information about depression and mental health resources is included in the After Visit Summary provided at discharge.

Postpartum Family Planning Why It Matters

Postpartum family planning is the process of planning for the future of a family after the birth of a child. This includes discussing and deciding on contraception, spacing of pregnancies, and other family planning options.

This planning is important for maternal health, as it reduces the risk of unintended pregnancies, which are linked to outcomes like preterm birth and postpartum depression. Effective postpartum family planning ensures that women have the necessary time and resources to recover from childbirth and bond with their newborns. Furthermore, it can lower the risk of maternal mortality and morbidity, ultimately enhancing the health of mothers and their families.

Access to birth control and family planning services also promotes longer intervals between pregnancies, leading to better health outcomes for both women and their infants.

Healthy People 2030 aims to increase the proportion of women who get needed publicly funded birth control services and reduce the proportion of unintended pregnancies.

As a Catholic Health Organization, the hospital does not provide family planning or contraceptive counseling directly; these services are offered through the affiliated OB/GYN providers.

The hospital facility employs a group of physicians and collaborates with other practitioners affiliated with the campus to discuss family planning and counseling.

Access to Early Prenatal Care Why It Matters

This outcome corresponds with the 2030 Healthy People initiative Healthy People Maternal, Infant, and Child Health (MICH 08) to increase the proportion of pregnant women who receive early and adequate prenatal care.

Early prenatal care can reduce risks for complications related to pregnancy or birth. Early identification can ensure that women with complex problems, chronic illnesses, or other risks are connected to appropriate specialists. Early high-quality prenatal care is critical to improving pregnancy outcomes.

Healthy People 2030 aims for 80.5% of women to receive prenatal care in their first trimester.

In the United States in 2022, the rate of early prenatal care for the 47 states and the District of Columbia using the revised certificates (96% of all births) was 77.7%.

In Ohio, 77.7% of infants were born to women receiving early prenatal care in 2022.

This hospital facility provides and collects information on early prenatal care.

77.48% of mothers who had live births at this hospital facility reported attending their first prenatal visit during the first trimester. The hospital facility’s affiliated providers actively collect and track information related to early prenatal care.

The hospital facility’s affiliated providers offer prenatal care and collect information about prenatal care in the first trimester.

Support for Unestablished Patients: For patients without an established provider at the time of a triage visit, the hospital facility initiates a social work referral and schedules an appointment with the OB practice on call.

Comprehensive Care Services: The hospital facility ensures prenatal labs are collected when results are unavailable, performs ultrasounds as appropriate, and refers patients to a provider for ongoing prenatal care.

Newborn and Family Support: Assistance is provided in establishing a primary care provider (PCP) for the newborn, with social work follow-up to connect families with essential community resources.

Patient Satisfaction Why It Matters

By collecting patient feedback, hospitals can identify areas of improvement and make necessary changes to ensure the delivery experience is as positive as possible.

Collecting patient satisfaction related to the experience of care during labor and delivery can help reduce racial disparities by providing insights into the quality of care received by people from different racial backgrounds, allowing hospitals to identify and address disparities. By understanding the unique challenges faced by different racial groups, hospitals can better tailor their services and create a more equitable healthcare system.

The hospital facility collects and utilizes patient satisfaction data during a labor and delivery stay and postpartum care for all patients.

Survey Distribution: Press Ganey surveys are sent to a representative sample of labor and delivery patients to gather feedback on their experiences.

Data Sharing: Survey results are shared during monthly departmental meetings and displayed in staff areas to ensure accessibility and transparency.

Trend Analysis: The hospital facility reviews survey data and patient comments to identify trends and pinpoint areas for opportunities for improvement.

Collaborative Improvements: Feedback is shared with providers and staff to develop and implement process improvement strategies.

Monitoring Progress: Future survey data and insights gathered during inpatient rounding by nursing leaders are used to evaluate the effectiveness of improvements and guide ongoing efforts.

Total

The hospital facility received 98.1% of the measurable points for the Maternal Care Focus Area.

98.1%

Community Care

2025 BADGE LEVEL: LEADER

Mercy Anderson has achieved a Leader Badge in Infant Care. Maternal & Infant Equity Leader level hospital facilities are recognized for their substantial commitment to advancing inclusive and equitable experiences for Black birthing people and their babies.

METRICS FINDINGS ACHIEVED
Mama Certified Leadership Why It Matters

Having a dedicated leader for the Mama Certified team is vital to ensure accountability, expertise, and effective implementation of metrics and processes aimed at promoting maternal and infant health equity within healthcare systems.

This leader should be responsible for developing, implementing, and supporting project standards while actively collaborating with other community stakeholders. Consistent engagement with the Mama Certified program is vital for leveraging the operational and strategic insights needed to drive its success and impact.

Joint Commission Standards state that reducing health care disparities is a quality and safety priority and emphasizes the importance of designating an individual to lead activities to reduce health care disparities for patients.

The hospital has identified a team of Mama Certified leaders.

The hospital facility’s Mama Certfied team is led by Gine Hemenway, Executive Director of Community Health, and Shawna Straub, Nursing Manager Labor and Delivery.

Gina Hemenway leads interdisciplinary initiatives to address critical community health needs and social drivers of health within Mercy Health – Cincinnati’s service areas. She has a rich background in healthcare transformation, having supported programs at the Health Collaborative in Cincinnati and the Joslin Diabetes Center in Boston. Gina holds a Bachelor’s in Business Management from Wittenberg University and a Master of Public Policy and Administration from Northwestern University. She serves on the boards of multiple nonprofit organizations and co-chairs the Market Leadership Council for Diversity and Inclusion. A recipient of extensive health equity training, Gina actively participates in national learning collaboratives and has been a key leader in Mama Certified since its inception in 2022.

Shawna Straub brings 25 years of experience at Mercy Health in roles ranging from staff RN to nurse manager. With degrees in Biology and Nursing, she has contributed to the Family Birth Center through clinical coordination, childbirth education, team leadership, and Association of Women's Health, Obstetric and Neonatal Nurses (AWHONN) fetal monitoring instruction. Shawna has a strong foundation in diversity, equity, and inclusion (DEI) work, having organized team education to address patients’ unique cultural needs and staying current with DEI training initiatives. She has been actively involved with Mama Certified since the program’s introduction and continues to support its implementation and impact.

Screening for Social Drivers of Health Why It Matters

The Joint Commission Standard on reducing health care disparities requires that organizations assess each patient’s health-related social needs and provide information about community resources and support.

The use of a comprehensive screener is necessary for improving health outcomes. By systematically assessing various factors that influence well-being, such as social drivers of health, mental health status, and access to care, healthcare providers can identify at-risk individuals early on.

This proactive approach enables timely interventions and tailored support, reducing the likelihood of complications. Additionally, a well-designed screener fosters effective communication between patients and providers, enhancing trust and engagement in care. By addressing unique needs, this screener can significantly contribute to healthier outcomes and a more equitable healthcare system.

The hospital facility screens patients for social drivers of health and ensures this information is accessible across the system.

Screening for Social Drivers of Health:

The hospital facility screens for social drivers of health such as food insecurity, housing instability, financial problems, transportation issues, and interpersonal violence. Screening results are shared within Epic, offering visibility across Mercy Health care systems, but are not accessible to external hospital systems or providers

Screening Process:

Social drivers of health are screened during each inpatient encounter in the labor and delivery department by registered nurses (RNs) or licensed practical nurses (LPNs). Health-related social needs are also assessed annually by employed primary care and OB/GYN providers.The screening is conducted via a verbal interview to assess specific needs during hospital encounters. Staff are equipped with scripting and other tools to ensure clear communication and patient understanding during the screening process.

Staff Training on Social Drivers of Health (SDOH):

New hires receive live, virtual orientation on social drivers of health as part of their onboarding process. Additional tools for ongoing learning include a 15-minute training module in the internal learning management system, Epic tipsheets, and support through staff meetings, rounding, and newsletters.

Referrals for Social Drivers of Health Why It Matters

The Joint Commission Standard on reducing health care disparities requires that organizations assess patient’s health-related social needs and provide information about community resources and support.

This metric is important for improving health equity because it ensures that patients’ social needs, which can significantly impact health outcomes, are identified and addressed.

The hospital facility has reliable referral pathways and processes to community-based organizations to address health-related social needs.

Case Management and Community Health Support:

Patients referred to case management or community health are directly supported throughout the referral and connection process. Care team members document these referrals and connections as part of the encounter notes. Follow-up is conducted with both the patient and referral agencies to ensure progress and completion of the referral.

Community Resource Guides:

Referrals are made for a variety of needs, including social drivers of health and other patient needs. For patients screening positive for social needs, community resource guides (in English and Spanish) are provided, tailored to each specific need area. These guides are included in the Discharge Instructions within the Discharge Navigator and appear in the After Visit Summary (AVS) given to the patient.

Referral Process:

Referrals are made by a broad range of staff, including: licensed physicians, nurse practitioners, registered nurses (RNs), licensed practical nurses (LPNs), non-licensed direct care staff, community health workers, case managers, care managers, lactation consultants, maternal tobacco treatment specialists, care coordinators, social workers, and registration staff.

Staff Training and Support for Referrals:

Social drivers of health (SDOH) screening and referral processes are introduced during new hire live virtual orientations. A 15-minute training module on SDOH is available in the internal learning management system. Staff also have access to Epic tipsheets, ongoing support through staff meetings, rounding, and newsletters.

Referral Timing and Tracking:

The time from referral to patient connection varies widely depending on the specific need and referral agency.

Community Partnerships Why It Matters

Research shows that heightened awareness and understanding of the social drivers of health that affect patients can support awareness of the broader contexts that influence health, and support respectful, patient-centered care that incorporates lived experiences, optimizes health outcomes, improves communication, and can help reduce health and health care inequities. American College of Obstetricians and Gynecologists(ACOG) recommends inquiring about and documenting social and structural drivers of health that may influence a patient’s health and use of health care and maximizes referrals to social services that improve patients' abilities to address those needs.

The hospital facility has established a broad network of community partners to connect patients with resources that address health-related social needs.

Food Insecurity Partners: Produce Perks Midwest, Interparish Ministries

Housing Insecurity Partners: Housing Opportunities Made Equal, Strategies to End Homelessness

Financial Assistance Partners: Mercy Health Financial Assistance, Mercy Health Partnership Program, United Way 211

Transportation Partners: Roundtrip

Interpersonal Violence Partners: Women Helping Women, Butler County SANE

Community Health Partnerships Guidelines: Funded community health partnerships must align with the guidelines outlined here aligned with the Community Health Needs Assessment including:
- All organizations must explicitly focus on improving health equity, reducing health disparities, or addressing social drivers of health.
- The organization or opportunity has incorporated, or is willing to incorporate, community input into the design and delivery of the program or partnership.

Collaboration with Community Partners: The hospital facility holds regularly scheduled meetings with community partners Signed partnership agreements and co-developed programming with community partners are in place to meet patient needs.

Total

The hospital facility received 95% of the measurable points for the Community Care Focus Area.

95%

Engagement in Mama Certified Practices

Hospitals are awarded points for their certification based on guidelines that assign each metric a point value, which is split into parts based on the sub-questions in each metric. Hospitals receive points by sharing some or all of the metrics data.

METRICS FINDINGS ACHIEVED
Mama Certified Promotion Why It Matters

The Mama Certified badge is a symbol of commitment and trust that should be present during a mom’s entire birthing journey, from prenatal care to postpartum support. For bringing about change, visibility and repetition is key. These visual reminders are not only important for moms but also for staff.

The hospital facility demonstrates its public commitment to Mama Certified through the distribution of physical, digital and portable communication tools.

Materials Promotion - The hospital facility includes Mama Certified flyers in prenatal and postpartum packets and includes flyers and stickers in public places. Community fliers and stickers distributed by Perinatal Outreach Team and patient fliers prenatal/postpartum distributed by the Family Birthing Center.

Facility Commitment & Visibility - Hospital facility demonstrates commitment through displaying a Mama Certified placard at labor and delivery registration and printable posters and static clings throughout the birthing center.

Online Promotion - Mama Certified is featured on internal and external communications, on the hospital’s website, social media, and reports.

Hospital compliance limits the use of wearables and wall mounted displays. Marketing has strict policies around cobranding and the use of alternate logos

Training & Staff Engagement Why It Matters

Training helps hospital staff recognize that biases exist and helps them take steps to reduce the impact of those biases on workplace interactions and decisions.

The hospital facility has trained over 90% of its Labor and Delivery and Women´s Health staff on Mama Certified.

New hires to the Mercy Anderson Birthing Center are assigned Mama Certified training as part of their orientation and initial mandatory learning.

Training is encouraged but not required for outpatient practices.

All Birthing Center staff are assigned implicit bias training annually, specifically Addressing Implicit Bias in Nursing through Lippincott Learning.

Hospital System Participation in the Cradle Cincinnati Learning Collaborative Why It Matters

The Cradle Cincinnati Learning Collaborative brings together healthcare professionals focused on transforming prenatal & postpartum care. Participation is this collective demonstrates a committment to sharing best practices and overall quality improvement.

This hospital facility participates in the Cradle Cincinnati Learning Collaborative of Advisors.

This hospital facility has at least two members serving on the Cradle Cincinnati Learning Collaborative Circle of Advisors.

Hospital Engagement with Queens Village to Center Patient Voices Why It Matters

Centering the voices of those with lived experiences is essential for creating a more inclusive, equitable, and empathetic society. It fosters a culture of listening, learning, and empathy, ultimately leading to better outcomes for all members of society.

The hospital facility is actively working with Queens Village Advisory Board and partners to center the voices of patients with lived experiences.

Queens Village Hospital Community Advisory Board: The hospital facility holds quarterly dialogue meetings with a facility-specific Queens Village Patient Family Advisory Board (PFAC), which consists of Black mothers, hospital staff, and leaders. These meetings focus on co-creating strategies to support equitable maternal and infant health.

Insights from Queens Village Engagement: Through working with Queens Village, the hospital has gained a deeper understanding of why some Black mothers are choosing Mercy Health facilities and why some are not. The Queens Village Health Advisory Board (QVHAB) provided insights on how to address these concerns. The hospital facility has identified opportunities to increase comfort and awareness of Mercy Health facilities and offerings within the Black community. The QVHAB offered recommendations on how Mercy Health can improve outreach and engagement strategies.

Collaboration with Cradle Cincinnati and Queens Village: The hospital has active participants on the Cradle Cincinnati Advisory Board, working collaboratively with Queens Village to develop a collective impact strategy for the community. The hospital also collaborates with Cradle Cincinnati partner organizations and Queens Village representatives to develop and implement outreach strategies for the Perinatal Outreach Program. These include initiatives such as Block Parties, Community Baby Showers, and Breastfeeding Support Groups.

Collaborative Events and Community Building: Outcomes from engagement with Queens Village include several collaborative events that have provided education and fostered community building for Black mothers throughout the community.

Pathways to Improvement Why It Matters

Crafting strategies to improve maternal and infant health is essential for driving systemic change by enabling targeted interventions, fostering collaboration and engagement, facilitating learning and adaptation, and building momentum for sustained impact. It provides a structured approach to addressing complex systemic issues and achieving meaningful and lasting transformation.

In 2025, the hospital facility will advance maternal and infant care by strengthening their perinatal outreach program, offering breastfeeding support, addressing food insecurity, and providing housing assistance to patients.

Perinatal Outreach Program: The hospital facility aims to address client social barriers to care and improve healthy birth outcomes through the Perinatal Outreach Program. This program consists of a team of certified community health workers who provide ongoing support to mothers throughout their pregnancy and beyond.

Breastfeeding Support: To increase knowledge and confidence in breastfeeding, the hospital facility offers Sweet Expressions Breastfeeding Support Group biweekly, which provides breastfeeding consultation and peer support. The hospital also provides an outpatient lactation clinic open to anyone by appointment

Produce Perks for Food Insecurity: The hospital facility aims to improve birth outcomes and promote self-reported dietary changes by offering Produce Perk referrals. These referrals provide healthy foods to mothers and families experiencing food insecurity.

Housing Assistance: To support patients experiencing housing instability, the hospital facility refers them to Housing Opportunities Made Equal for financial assistance and mediation services.

Participation in Perinatal & Health Equity Collaboratives: The hospital facility participates in the Premier Perinatal Improvement Collaborative (PPCI) and the Ohio Perinatal Quality Collaborative (OPQC), aiming to improve perinatal care and outcomes. Bon Secours Mercy Health, with leadership representation from the Cincinnati Market, participates in two national equity collaboratives: Premier’s Health Equity Collaborative and The Institute for Healthcare Improvement’s Pursuing Equity Collaborative.